Support

For account questions, FIRE calculation questions, website questions, bug reports, and feature requests, email the LumaV support team. Include your device model, app version, operating system version, browser if relevant, and a short description of what happened when reporting a bug.

Need a visual walkthrough first? Open the LumaV Help Guide for simple app and website steps.

Contact

Email: [email protected]

Report a Bug

Send a bug report to [email protected]. Helpful details include the screen name, what you expected, what happened, and whether you can reproduce it.

Feature Requests

Send ideas to [email protected]. We are especially interested in planning workflows that help people make clearer financial independence decisions.

Account Deletion

iOS users can delete their LumaV account and local app data directly in the app from Settings, Account, Delete LumaV Account. Step-by-step instructions are available at lumavault.ai/delete-account.

If you used optional sync, support, referrals, scenario sharing, Plaid connections, advisor sharing, payments, or the web dashboard, email [email protected] to request deletion of LumaV-controlled cloud records.

FAQ

Is LumaV financial advice?

No. LumaV provides planning software, calculations, and educational projections. Consult qualified professionals before making financial, tax, legal, or investment decisions.

Can I connect real bank accounts?

Real bank connections are enabled only in builds configured with production credentials, clear refresh limits, and support documentation. Sandbox/development builds remain clearly labeled.

Can I buy a subscription?

LumaV is moving to three packages: Launch at $5.99/month or $59.99/year, Grow at $10.99/month or $109.99/year, and Wealth at $19.99/month or $199.99/year. Users can upgrade at any point once paid plans are enabled.

Where can I find the privacy policy?

The privacy policy is available at lumavault.ai/privacy.html.

Where can I find the terms?

The terms are available at lumavault.ai/terms.html.